Frequently Asked Questions

Shipping

Orders are prepared within 24–48 business hours . Delivery within Spain typically takes 2 to 4 business days .

The cost is always shown before finalizing the purchase . Free shipping may be available during specific promotions.

Yes. We ship to several countries in Europe. Delivery times and costs are calculated automatically based on the destination.

Yes. You have 15 calendar days from receipt. Check out all the details in our Return policy .

The item must be unworn , with tags and original packaging. We do not accept returns of personalized items.

Except in cases of manufacturing errors or defects, the customer is responsible for the return shipping costs.

Bank card, PayPal, and other methods are available at checkout. All transactions are protected with SSL encryption .

Yes. The invoice is sent by email after the order is confirmed.

Write to us at info@hoolsbrand.com and we will respond as soon as possible.